Shipping Policy

Need to get in touch with us? Here's How:

Email: support@homefitnesssupplies.com

Phone: ‪(208) 408-0645

Live Chat: On the bottom right of your screen, there is a live chat bubble. If we're online we will happily help you through chat. 

Leave a Message: If our live chat representatives are offline, you can still leave a message for us in the chat queue. This will get forwarded to us, and we'll respond via email or phone.

For general inquiries, you can also visit our Contact Us page and fill out our contact form.

At Home Fitness Supplies, we want your new equipment to arrive safely and on time. Please review the details below so you know what to expect after placing your order.

Free Shipping

We offer free standard shipping ($0.00) on every order, shipped within the contiguous United States. We currently do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses. We do not ship to Canada or internationally at this time.

Order Cut-Off & Processing Time

Order cut-off time: 2:00 PM PST (Mon-Fri). Orders placed after this time or on weekends/holidays will begin processing the next business day.

Orders are typically processed within 1–3 business days before they leave the warehouse. Processing times may vary slightly depending on product availability.

All orders are fulfilled and shipped directly from our domestic US supplier warehouses.

Transit Time

Once your order ships, standard transit time is 5–11 business days, depending on your location and the item purchased. Standard orders ship via UPS or FedEx. Oversized or freight equipment ships via a dedicated freight carrier, arranged at the time of shipment.

Estimated Delivery

Combining processing and transit time, most orders arrive within 7–14 business days of purchase. Some smaller accessories may arrive sooner, while larger freight equipment may take slightly longer due to the delivery process described below.

Freight Delivery for Large Equipment

Many of our cardio machines, strength training machines, and cable machines are large and heavy, and are shipped via freight carrier rather than standard parcel service. For these items:

• Delivery is curbside only — the carrier will bring the equipment to the curb or nearest accessible area at your address, not inside your home.
• A signature is required upon delivery.
• The freight carrier will contact you by phone to schedule a delivery appointment. Please ensure a valid phone number is provided at checkout.
• Please inspect your shipment at the time of delivery and note any visible damage on the delivery receipt before signing.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update after your shipping confirmation is sent.

Multiple Packages

Larger orders or bundled equipment may ship in multiple boxes from different locations. If this applies to your order, each package will have its own tracking number, and packages may not all arrive on the same day.If part of your order hasn't arrived within your estimated delivery window, contact us at support@homefitnesssupplies.com or (208) 408-0645 and we'll track down the missing item or issue a resolution.